Client Success & Sales Coordinator

About Flores Landscapes & Patio

Flores Landscapes & Patio is a fast-growing, design-focused outdoor living company proudly serving Central Ohio. We specialize in high-quality custom patios, outdoor kitchens, fire features, and complete backyard transformations – creating spaces homeowners love and enjoy for years.

Our reputation is built on exceptional craftsmanship, outstanding client experiences, and a commitment to excellence (check our 5-star Google reviews!). As we continue to expand, we’re seeking a highly organized, proactive, and sales-minded professional to manage incoming opportunities, refine our sales process, and elevate the client journey from first contact through project completion.

Position Overview

This role is at the heart of our sales and operations. You’ll manage inbound leads, qualify opportunities, coordinate scheduling, support the sales team, and ensure a seamless, memorable experience for every client.

This isn’t a passive administrative position – you’ll directly contribute to closing more business, maintaining organization, and delivering top-tier customer service in a dynamic, high-energy environment.

The ideal candidate absolutely loves talking to people, is very likable, authentic, and empathetic. You understand the excitement (and occasional stress) of a major home enhancement project—something clients have often been planning and saving for years.

Key Responsibilities

Inbound Lead Management

• Monitor and respond promptly to incoming calls, emails, texts, and inquiries across all channels.
• Ensure every lead receives a timely response or is routed to the right team member.
• Book appointments and maintain accurate, up-to-date records in Jobber (our CRM).

Lead Qualification & Scheduling

• Review submitted forms and reach out to prospective clients.
• Gather essential details: project scope, budget, timeline, and vision.
• Assess fit for our services and qualify opportunities.
• Schedule appointments efficiently to optimize drive time and team productivity.

Sales Coordination & Follow-Up

• Follow up on active quotes to confirm receipt, answer questions, and address concerns.
• Proactively guide opportunities toward a decision.
• Collaborate closely with the sales team to keep projects moving forward.
• Identify and prioritize high-value (“hot”) leads for immediate attention.

Project Coordination (Post-Sale)

• Document all project details, notes, and designs accurately in Jobber.
• Assist with HOA approvals, permitting, and other pre-production requirements.
• Prepare comprehensive job packets for production teams.
• Communicate clear timelines, expectations, and updates to clients.

Client Experience & Reviews

• Follow up post-project to confirm satisfaction and resolve any issues promptly.
• Encourage and facilitate testimonials and positive Google reviews.

What We’re Looking For

• Highly organized with exceptional attention to detail.
• Outstanding communication skills (phone, text, email).
• Thrives in a fast-paced environment, managing multiple priorities effectively.
• Proactive, solution-oriented mindset with strong follow-up habits and a sense of urgency.
• Experience with CRM systems (Jobber preferred but not required).
• Background in sales support, client success, customer service, or project coordination is a strong plus.
• Passionate about people—someone who truly enjoys conversations and builds rapport easily.

Compensation & Growth

• Commensurate with experience: competitive base salary + commission + performance bonuses.
• A top performer could earn $70,000+ annually (with strong revenue influence and conversion results).

Bonuses tied to:

• Revenue influenced
• Lead conversion rates
• Operational excellence
• Customer satisfaction and reviews

We currently convert ~50% of qualified leads and believe with your help, we can push that to 60–65%!

Paid Time Off (PTO)

We offer 10 paid days off per year (accruing after a 90-day introductory period), which can be used for vacation, personal time, or illness.

Note: This position does not currently include other benefits such as health insurance or 401(k) contributions.

Work Arrangement

This role will start with a fair amount of in-office time at our location near Downtown Delaware to get fully trained on our systems and processes. Once you’re comfortable and accustomed (typically after 3–6 months), it will evolve into approximately 75% work-from-home flexibility, with occasional office or on-site needs.

One of the great things about this role is its seasonal rhythm: it’s very busy during the warm months (spring through fall), when you’ll likely work more hours to support our peak project season and help drive conversions. The workload balances out beautifully in the colder months (December through mid-March), with significantly lighter hours and greater flexibility. This means more time for family during the holidays, travel, or simply recharging—perfect for someone who values work-life harmony alongside high-impact work.

Why Join Flores Landscapes & Patio

• Join a growing company with a stellar reputation for high-quality, transformative projects.
• Play a pivotal role in shaping client experiences and driving sales success.
• Work closely with leadership (including the owner) and have a real, direct impact on company growth.
• Clear opportunities for long-term advancement as we continue to expand.
• We embrace AI as a smart tool to boost efficiency (like streamlining leads, scheduling, and follow-ups) – not replace people – so you can focus on what matters most: building genuine client relationships and growing with a secure, future-proof role.

To Apply

Email your resume to careers@floreslandscapes.com along with a 90-second video explaining why you’re excited about this role. You can host the video on any platform you prefer (YouTube, Vimeo, Loom, Google Drive link, or similar) and include the link in your email. We can’t wait to hear from you!