Privacy Policy
Effective Date: March 4, 2026 Last Updated: March 4, 2026
Flores Landscapes (“we,” “us,” or “our”) operates the website https://www.floreslandscapes.com (the “Site”) and provides landscaping, hardscaping, patio installation, outdoor living solutions, and related services in Central Ohio, including Delaware, Columbus, Powell, Dublin, and surrounding areas.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect your information when you visit our Site, request a quote, contact us, schedule services, or opt in to communications (including SMS/text messages). By using the Site or providing us with information, you consent to the practices described here.
1. What Personal Information We Collect
We collect the following types of personal information:
- Information You Provide Directly — When you submit a contact form, request a quote, book a consultation, or communicate with us (via phone, email, text, or in person), we may collect:
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- Full name
- Email address
- Phone number (including mobile number for SMS)
- Property or mailing address
- Details about your project (e.g., landscaping needs, patio preferences, service requests)
- Any other information you voluntarily provide
- Automatically Collected Information — When you visit the Site, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time/date of access, and referring/exit pages
- Usage data (e.g., clickstream)
We use cookies, pixels, and similar technologies for analytics, Site functionality, and performance. You can manage cookies via your browser settings.
- SMS/Text Consent Information — If you provide your mobile phone number and expressly consent to receive text messages (e.g., for appointment confirmations, reminders, promotions, or follow-ups), we collect your phone number and consent records.
We do not knowingly collect personal information from children under 13.
2. How Personal Information Is Used
We use your personal information to:
- Provide and improve our services (e.g., respond to inquiries, provide quotes, schedule consultations/installations, perform landscaping work)
- Communicate with you about your projects, appointments, service reminders, follow-ups, or customer support (via email, phone, mail, or SMS/text)
- Send marketing communications, seasonal promotions, or offers if you have opted in
- Process payments, invoices, or transactions related to our services
- Analyze Site usage to enhance user experience and Site performance
- Comply with legal obligations, prevent fraud, resolve disputes, or enforce our agreements
- For internal business purposes (e.g., data analysis, auditing)
SMS/text messages are used only for the purposes you consented to (e.g., non-marketing transactional messages like reminders or marketing messages if you opted in).
3. Who Personal Information Is Shared With
We do not share, trade, or sell your personal information to third parties or affiliates.
We share personal information only in these limited, necessary circumstances:
- With service providers and vendors who assist us in operating our business (e.g., website hosting, email/SMS platforms like our messaging provider, scheduling tools, payment processors, analytics providers). These parties are contractually required to use your information solely to provide services to us, to keep it confidential, and not to share, trade, sell, or use it for their own purposes.
- With subcontractors or suppliers strictly as needed to complete your specific landscaping or patio project (e.g., a material supplier delivering products to your site).
- To comply with legal requirements, court orders, subpoenas, or government requests.
- In connection with a business transfer (e.g., merger, acquisition, or sale of assets), where the successor agrees to similar privacy protections.
- To protect the rights, safety, or property of Flores Landscapes, our customers, or the public in good faith.
Important SMS Consent Disclosure: SMS consent (including your mobile phone number and opt-in agreement for text messages) is not shared with third parties or affiliates for their own marketing or other purposes. Your SMS consent is used solely by Flores Landscapes for the communications you authorized.
4. SMS/Text Messaging Program
If you opt in to receive SMS/text messages (e.g., by providing your number during quote request or explicitly agreeing), we may send messages related to appointments, reminders, promotions, or follow-ups. Message frequency varies. Standard message and data rates may apply.
- To opt out: Reply STOP to any message.
- For help: Reply HELP or contact us.
- You can also opt out by emailing hello@floreslandscapes.com or calling (614) 893-3881. Opting out will not affect your ability to receive non-SMS communications related to your services.
5. Your Choices and Rights
- Unsubscribe from promotional emails or texts using the provided links or STOP reply.
- Manage cookies through your browser.
- Depending on your location and applicable laws, you may have rights to access, correct, delete, or restrict your personal information. Contact us to exercise these rights. We do not discriminate against individuals who exercise privacy rights.
6. Data Security
We use reasonable technical, administrative, and physical safeguards to protect your information. However, no internet transmission or storage method is completely secure.
7. Third-Party Links
The Site may link to third-party sites or tools (e.g., scheduling platforms). We are not responsible for their privacy practices.
8. Changes to This Privacy Policy
We may update this policy. Changes will be posted here with the updated effective date. Continued use of the Site or services after changes indicates acceptance.
9. Contact Us
For questions about this Privacy Policy or our practices:
Flores Landscapes
PO Box 671
Lewis Center, OH 43035
Email: hello@floreslandscapes.com
Phone: (614) 893-3881